This policy explains how Manar Alsubul For logistics Establishment ("the Establishment", "we" or "us") collects, uses, shares and protects personal data when you use the Pure Wash app and the mobile car-wash service linked to it. We process personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its implementing regulations.
1. Who is responsible for your data
The entity responsible for processing your personal data in Pure Wash is:
- Manar Alsubul For logistics Establishment (مؤسسة منار السبل للخدمات اللوجستية), Jeddah, Saudi Arabia.
- Address: 3200 Arafat St, Al Andalus Dist., Additional No. 7672, Jeddah 23325, Saudi Arabia.
- Email: info@mnaralsbul.com
2. Scope of this policy
This policy applies to the Pure Wash app on iPhone and Android and to your communications with us about the service. It is written mainly for customers, and it also covers washers who use the app to carry out orders, in respect of their data in the app.
3. Data we collect
3.1 Account data
- Mobile number: you sign in with your mobile number and a one-time code sent to it. We do not use passwords.
- Name and city: entered when you create your account.
- Email address: optional.
- Preferred app language: Arabic or English, so the app and notifications appear in your language.
3.2 Vehicle data
Make, model, color and car size, and optionally the year, plate number, a nickname for the car and a photo of it that you add from the camera or your photo library.
3.3 Location and addresses
- The car's location when booking: the coordinates of the spot you set on the map, with the address name and description.
- Your current location: if you allow location access "while using the app", we use it to locate the car, check that it is inside the service area, and show the available prices and time slots. The app does not track customers' location in the background.
- Saved addresses: an address you choose to save stays in "My addresses" until you delete it. If you do not choose to save it, it is removed from your address book after the order is created and remains only as part of that order.
3.4 The washer's location while on the way
When the washer starts heading to your car (the "on the way" stage), their app sends their location at short intervals while the app is open on their device, so the customer who placed the order can follow them on the map. We keep only the latest location, and it is deleted when the washer arrives or when the order is completed or cancelled. The washer's location is not collected outside this stage or in the background.
3.5 Car condition photos
The washer takes photos of the car on arrival before the wash and after finishing, and they appear in your order. These photos may show the car's plate and its surroundings.
3.6 Orders and payments
- Order number, the cars, services and add-ons selected, time slot, service location and your notes for the washer.
- Prices, discounts and any coupon used, payment method and payment status.
- The order's stage history with timestamps, and the cancellation reason if any.
- Plans (packages): the plan, washes used and remaining, and validity period.
- Online payment: payment is made online when booking, and we keep the transaction reference, amount, status and the data the payment provider sends to confirm it. Payments are processed by a licensed payment provider, and your card details are not stored by Pure Wash.
3.7 Reviews
Star rating, the tags you select and your comment on the order.
3.8 Support messages
The report category, its text and the related order if any, and anything you send us by email.
3.9 Notifications and device data
- Your device's push notification token and platform (iOS or Android), to send you order notifications.
- The notifications sent to you in the app and whether you have read them.
- The app stores your sign-in session and notification token on your device to keep you signed in and to stop notifications when you sign out.
3.10 Technical logs
Our hosting provider keeps technical logs of requests reaching the servers, such as IP address, request time and information about the requesting app or device, for security and troubleshooting.
3.11 Device permissions
| Permission | Purpose |
|---|---|
| Location (while using the app) | Locating the car, and sharing the washer's location with the customer only while the washer is on the way. |
| Camera | Taking a photo of your car when you add it, and the washer taking condition photos before and after the wash. |
| Photos | Choosing a photo of your car from your library. |
| Notifications | Telling you about your order's stages. |
Permissions are optional and you can withdraw them at any time in your device settings, although some features will not work without them.
3.12 Washer data
For washers: name, mobile number, profile photo, city and availability status, the orders assigned to them, the reviews they receive, the reports they submit about orders, and their location while on the way as described in section 3.4.
The app does not request access to your contacts, and it does not use advertising identifiers, advertising trackers or third-party analytics tools.
4. Why we use the data
- Creating your account, signing you in and verifying your mobile number.
- Receiving and fulfilling bookings: checking the service area, calculating the price, reserving the time slot, assigning the order to a washer and directing them to the car.
- Letting you follow your order and the washer's location while on the way, and sending order notifications.
- Documenting the car's condition before and after the wash, and handling any concern or dispute about it.
- Managing payments, discounts, coupons and plans, and processing refunds where needed.
- Responding to support requests and complaints.
- Measuring and improving service quality through reviews and aggregated operational reports, such as order counts and the most requested services in each city.
- Protecting the service and its users and preventing misuse.
- Complying with legal requirements, including keeping accounting records.
We do not use your data for targeted advertising, and we do not sell it.
5. Legal basis for processing
We process your data under the Personal Data Protection Law on one or more of the following bases, depending on the case:
- Providing the service you request under the agreement you enter into with us when you register and book, for example account, vehicle, location, order and payment data and condition photos.
- Meeting legal obligations, such as accounting, zakat and tax requirements, or requests from competent authorities.
- The Establishment's legitimate interests in protecting the service, preventing fraud and improving quality, without prejudicing your rights and interests.
- Your consent, including granting device permissions (location, camera, photos and notifications) and adding optional data such as your email address or a car photo. You can withdraw consent at any time; this does not affect processing carried out before withdrawal.
6. Who we share data with
6.1 Within the service
- The washer assigned to your order sees what is needed to carry it out: your name and mobile number (to call or message you about the order), the car details (make, model, color, size and plate number if you added it), the service location and address description, time slot, services and add-ons, your notes, and your rating of the order once it is completed. Your contact details are available to the washer while the order is being carried out.
- You see the name, photo and mobile number of the washer assigned to your order, and their location while they are on the way to you.
- Authorized Pure Wash staff, to the extent their operations, support and accounting duties require.
If you choose to contact the washer by WhatsApp or a phone call, that takes place through the WhatsApp app or your telephone network and is subject to those providers' policies.
6.2 Service providers
We use providers that process data on our behalf and only as needed to deliver their services:
| Provider | Role |
|---|---|
| Supabase | Hosting, database, photo storage, sign-in and back-end functions. Servers located in Frankfurt, Germany. |
| Meta (WhatsApp Business Platform) | Sending the verification code to your mobile number as a WhatsApp message. |
| Expo, and Apple and Google push notification services | Delivering notifications to your device. |
| Map services (Google Maps, and Apple Maps on iPhone) | Displaying maps and converting coordinates into an address. The washer may open Google Maps or Apple Maps to navigate to the car. |
| A licensed payment provider | Processing online payments when booking and issuing refunds. Card numbers are entered and processed at the provider and are not stored by Pure Wash. |
6.3 Competent authorities
We disclose data to competent government or judicial authorities when required under applicable law.
6.4 What we do not do
We do not sell or rent your personal data, we do not share it with third parties for advertising, and we do not use advertising trackers.
7. Data stored outside Saudi Arabia
The Pure Wash database and files are hosted by Supabase in a data center in Frankfurt, Germany (European Union). This means your data is stored and processed outside the Kingdom of Saudi Arabia. Some of the service providers listed above, such as notification, messaging and map services, may also process data in other countries. We limit what is transferred to what is needed to provide the service, work with providers that apply appropriate data-protection safeguards, and comply with the legal requirements for transferring personal data outside the Kingdom.
8. How long we keep data
| Data | Retention |
|---|---|
| Before and after condition photos | Deleted automatically when the retention period set in the service settings ends, currently 90 days from when the photo was taken, and also deleted when you delete your account, in the next scheduled clean-up run. The order data remains after the photos are deleted. |
| Washer location while on the way | Only the latest location is kept, and it is deleted on arrival or when the order is completed or cancelled. |
| Account data, cars and their photos, saved addresses and notifications | For as long as your account exists, and deleted when you delete it. You can delete any saved address at any time. Removing a car from your list hides it; its data stays in your account because it is linked to past orders, and is deleted when the account is deleted. |
| Notification token | Deleted when you sign out on the device, when the account is deleted, or when the notification service reports that the device is no longer registered. |
| Orders, payments, plans and coupon use | Kept as accounting and tax records for as long as the law requires. When the account is deleted they are separated from your account; the address name and description, your notes and the plate number are erased, and the service location coordinates are rounded to about one kilometer. Details such as the order number and date, services, amounts, and the car's make, model, color and size remain. |
| Reviews | Kept to measure service quality. When the account is deleted they are separated from it and the written comment is erased; the stars and tags remain. |
| Support messages | Kept to handle and follow up on complaints, and separated from your account when it is deleted. |
| Technical logs | For a limited period set by the hosting provider, for security and troubleshooting. |
| Email correspondence | As long as needed to handle and follow up on your request, or as required by law. |
9. Security
- Communication between the app and the servers is encrypted.
- Access rules are enforced in the database itself: customers can reach only their own data and orders, and washers only the orders assigned to them.
- Car photos, condition photos and washer photos are kept in private (non-public) storage and are shown only through temporary links to those entitled to see them.
- Sensitive operations, such as confirming payments and deleting accounts, run on the servers, and the app does not contain secret server keys.
- We do not use passwords; sign-in uses a temporary verification code. Do not share this code with anyone.
No method of transmission or storage is completely secure, but we take reasonable measures to protect your data, and we handle and report any data breach as required by law.
10. Your rights and how to exercise them
The Personal Data Protection Law gives you the following rights:
- To be informed of how your data is collected and why it is processed, as set out in this policy.
- Access: to see the personal data we hold about you and obtain a copy.
- Correction: to correct, complete or update your data. You can edit your name, email and city under "Profile" in the app; your mobile number is tied to sign-in, so email us to change it.
- Destruction: to request deletion of your data when it is no longer needed, subject to records the law requires us to keep.
- Withdrawing consent to processing based on consent, at any time.
To exercise any of these rights, email info@mnaralsbul.com and include the mobile number registered to your account. We may ask for additional information to verify your identity before acting on the request, and we respond within the period set by applicable law.
You also have the right to lodge a complaint with the competent personal data protection authority in the Kingdom, the Saudi Data and Artificial Intelligence Authority (SDAIA).
11. Deleting your account
You can delete your account from the account screen in the app or by emailing us. The steps, and what is deleted and what is kept, are on the Delete account page. Washer accounts are deleted by Pure Wash management on request by email.
12. Children
Pure Wash is intended for people aged 18 and over, and we do not knowingly collect personal data from anyone younger. If you believe a child has given us personal data, email us so we can delete it.
13. This website
The mnaralsbul.com website does not use cookies, analytics or tracking tools, and it has no data-entry forms. Fonts are loaded from Google Fonts, which means your browser connects to Google's servers to download them, and the website's hosting provider may keep technical logs of visits for operation and security.
14. Changes to this policy
We may update this policy from time to time. We publish the updated version on this page with its last-updated date, and if the changes are material we will let you know in the app or by another appropriate means.
15. Contact us
For any question about this policy or your data:
- Email: info@mnaralsbul.com
- Address: Manar Alsubul For logistics Establishment, 3200 Arafat St, Al Andalus Dist., Additional No. 7672, Jeddah 23325, Saudi Arabia.